Desktop Engineer - Contractor

Check out the following fantastic career opportunity!
Desktop Engineer - Contractor
With general supervision, this position acts as a resource for employees providing desktop and basic network support and assistance in conformance with WageWorks procedures and guidelines.
This position may perform work at a field location or the central headquarters. This position normally reports to a manager or director level with responsibility for company-wide desktop support and services.
Troubleshoots computer hardware and software including but not limited to desktops, laptops, Microsoft Windows software.
Troubleshoots server/client applications and basic TCP/IP communications problems. May prepare status report and update management accordingly.
Analyses desktop, laptop and systems performance indicators to ensure system(s) are operating efficiently.
Configures, documents, upgrades, repairs and/or decommissions desktop and laptop computer hardware following standard operating practices.
Receives and responds to service requests and problems in a customer service oriented manner. Promptly acknowledges, prioritizes, tracks and documents service requests and problems. Notifies customers of the status of issues as appropriate.
Performs desktop computer customer requirements/needs analysis and coordinates and oversees the implementation and usage of various computer tools. Educates customers in a respectful and considerate manner, developing and maintaining relationships with customers.
Performs inventory of installed desktop hardware and software components to ensure that records are accurate and updated.
Maintains media presentation equipment and coordinates and assists end users with conference room equipment setup/disassembly as necessary.
Procures, tracks and maintains company software, purchase records and usage to ensure licensing compliance. Maintains IT software license database and audits installed computer base to verify the accuracy of license database records. Ensures software media and site licenses are secured within the information systems department.
Relocates and sets up desktop computer devices and phones. This includes moving data and voice lines within patch panels in communications closets.
Performs other duties as assigned or apparent.
The ability to provide desktop and basic LAN support and assistance as described as normally obtained through 2 ? 4 years' experience providing support in the following areas: desktop, server, network, Microsoft applications, systems and phone maintenance and experience with Active Directory and Exchange administration.
Good communication (both written and verbal) and interpersonal skills are required. The ability to interact and collaborate effectively with team members, technical staff, vendors and internal customers as described is required. A strong customer service orientation is essential.
Incumbents must have a good attention for detail and be able to organize and manage license records and information as described. Good organizational and time management skills are required as is the ability to perform work with little direction and work on multiple projects simultaneously.
A strong proficiency with business and communications software is required. Additionally, a thorough understanding and working knowledge of the following operating systems, software packages and programs are required: MS windows NT/2000/2003/XP, MS Office XP/2003 Suite, MS Exchange administration, Veritas Backup Exec, Lenovo desktops and laptops, Symantec AntiVirus, Hubs, Switches, LAN, WAN, Norton Ghost, Active Directory, GoodLink, DNS, DHCP, IIS, disk encryption software, Cisco VPN Client, Network connectivity troubleshooting
Travel is typically not required for this position but may be requested to attend technical conferences or team meetings.
Knowledge of computer science or a closely related field as normally obtained through the completion of a Bachelor's Degree in Computer Science or a related field. An MCSE certification is preferred.
Mequon, WI
Build Your Career at WageWorks!
WageWorks enables millions of people to save money on critical expenses like healthcare, dependent care, and commuting, through Consumer-Directed Benefits, such as Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs) and Commuter Benefits. WageWorks is a leader in the industry serving more than 6.5 million people for over 100,000 employers, including 63% of the Fortune 500 and numerous public sector clients.
WageWorks believes that our success is achieved by its People. Values describe how we work together to achieve our success. It is our employees that drive results through living our Company Values. Every employee at WageWorks is expected to uphold and demonstrate the six Company Values listed below as an additional component of the job description and as a standard of individual performance.
Customer-Centric: Our Customer comes first. We aim to serve our Clients and their employees, our brokers and partners, as well as our internal customers.
Caring: People are at the heart of our company. We care about people: our Clients, our Clients' employees and their families, our partners, and local communities, and our fellow employees at WageWorks.
Passionate: We love what we do and are passionate about delivering Consumer-Directed Benefits that save people money and enrich their lives.
Accountable: We are dedicated to making our team and the company succeed, and we are open, honest, ethical and conscientious, as we deliver on our commitments.
Leading: Our actions inspire new ideas and drive change each and every day.
Respectful: We value the diversity of our people, treat them with dignity and respect, encourage their development and reward their performance.
Why Work for WageWorks?
If you're looking for a career that provides plenty of growth opportunities, responsibility, and interesting challenges to tackle, you will find it here.
If you want to join a fast-moving, high-growth, exciting company that's a market leader, you're looking in the right place.
But mostly, if you want to help people live happier, healthier, and more productive lives, then you'll want to work for WageWorks.
WageWorks provides equal employment opportunity without regard to pregnancy, childbirth or related medical conditions, race, religious creed, color, national origin or ancestry, citizenship, mental or physical disability (including HIV and AIDS), medical condition, veteran or military status, marital or registered domestic partnership status, age, sex, sexual orientation, genetic information, gender identity or any other basis protected by federal, state or local law, ordinance or regulation.
Employment will require successful completion of a background check.
Equal Opportunity for Disabled Veterans, Recently Separated Veterans, Other Armed Forces Service Medal Veterans.
Drug free workplace.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Grand Geneva 2nd Shift Property Maintenance En...
Lake Geneva, WI Beverly Garland's Holiday Inn
Senior Design Engineer
Menomonee Falls, WI Alto-Shaam, Inc.
Sr. Engineering Technician
New Berlin, WI Dynatect Manufacturing
Engineer III
Madison, WI Alliant Energy